job of the week

CX Research Executive (Customer Experience)

Sydney

 

  • Global company
  • NPS, VoC, VoE, customer journey mapping, customer satisfaction
  • New role due to growth

   

The Client

Our client helps businesses provide meaningful, personalised experiences for each of their customers. They combine cutting edge technology with industry leading research capabilities to ensure their clients win customers for life! They serve many of the world’s top companies in industries from automotive to retail and from healthcare to B2B. They offer a fantastic work environment which encourages creativity and rewards results.


The Role

Working closely with Senior Managers and technical team members you will help design and deliver customer-centric business transformations.  On a day-to-day basis your time will be spent on project execution and account management where you will be relied upon to utilise your skills in NPS, VoC, CX, VoE, customer journey mapping, survey programme solutions and customer satisfaction to ensure the right tools and techniques are used to measure the best client outcomes.


The Requirements

We would love to hear from you if you have:

 

  • Degree qualifications in marketing, psychology, sociology, social sciences or related discipline
  • 4+ years’ hands on experience in a market research agency or CX measurement company
  • Extensive skills and experience managing CX VoC/VoE programmes including NPS systems
  • Proven track record leading customer journey mapping initiatives, survey programme solutions and customer satisfaction
  • Ability to grasp new technology platforms including how to use and manipulate new technology
  • Experience with statistical software eg. SPSS
  • Strong analytical and problem solving experience
  • Superior communication skills – written and verbal including extensive experience pitching to senior stakeholders
  • Ability to juggle competing priorities
  • A strong drive to go above and beyond to drive client, company and personal success.

  

 

Please note you must have full Australian working rights to be considered for this role.

 

Apply now quoting reference RR789679 or contact Cathy Boyle on 02 9953-5833 for a confidential chat.  Alternatively, forward your resume (in Word format) to This e-mail address is being protected from spam bots, you need JavaScript enabled to view it quoting the reference number.